Legal
Privacy Policy.
Last updated: September 2026.
1. Who we are
Ventro Customs, ABN 22 199 366 342, is based on the Sunshine Coast, Queensland. We handle personal information in line with the Australian Privacy Principles.
2. Information we collect
We collect your name, email, phone number, shipping address, order details and product options, custom notes such as paint codes, messages sent through our contact form, and basic site usage statistics. Card details are handled by Stripe and are never stored by us.
3. How we use it
We use your information to fulfil and ship orders, send order and shipping emails, provide support, handle warranty claims, and send post-purchase follow-ups related to your order, such as installation tips or a review request. We send marketing emails only if you tick the opt-in box at checkout or otherwise ask to hear from us.
4. Marketing emails & unsubscribing
Marketing emails are opt-in only. Every marketing email has a one-click unsubscribe link, and we action unsubscribes immediately, well within the 5 business days required by the Spam Act 2003. You can also email us to unsubscribe. Order and shipping emails are service messages and aren't affected.
5. Who we share it with
We share only what's needed with Stripe for payments, Resend for email delivery, Supabase and Lovable for website hosting and database services, Google Fonts to serve the site's fonts—which means your browser connects to Google—and the courier delivering your order. We never sell or rent your information.
6. Overseas storage
Some of these providers may store or process information outside Australia, including in the United States. We use reputable providers with appropriate security.
7. Cookies & analytics
We use only essential browser storage for the cart and checkout, plus basic visitor statistics provided by our website host. We do not use advertising or tracking cookies, social media pixels or retargeting. If that changes, we'll update this policy and ask for consent where required.
8. How long we keep it
Order and transaction records are kept for at least 5 years for tax and warranty purposes. Marketing preferences are kept until you unsubscribe or ask us to delete them. Contact form messages are kept as long as needed to deal with your enquiry.
9. Security
We use reasonable safeguards, including encrypted connections and access-restricted systems. We do not store your card data.
10. Your rights
You can ask to access, correct or delete your personal information. We'll respond within 30 days.
11. Complaints
Contact us first at ventrocustoms@gmail.com. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Changes
We may update this policy and will change the “last updated” date when we do.